FAQ
WHEN WILL MY ORDER SHIP?
All BIG RIG products are preorders. Payment is processed at the time of purchase. Products will ship after 10/31/2025. You will be updated in the event of any change to shipping timelines. If product shipping timelines change, you are entitled to a full refund should you wish to cancel you order.
WHAT ABOUT INTERNATIONAL SHIPPING?
International orders may take an additional 2-4 weeks to ship plus additional transit time. To reduce costs, we are partnering with fulfillment providers in Canada, the U.K., the E.U., Australia, and East Asia to provide the best rates we can in those markets. However, this approach to shipping means international orders will take longer to reach your doorstep.
WHAT IS YOUR RETURN POLICY?
Within the bounds of applicable law, all preorders and sales are final and we generally do not offer returns, refunds, or exchanges. We may elect to offer refunds or exchanges on a case-by-case basis. All refunds will be made to the original form of payment. You can read more about our policies here: https://vaultcomics.com/pages/terms-of-use
HOW DO I GET HELP WITH MY ORDER?
Easy. Email us at help@vaultcomics.com. We'll get back to you right away, and do whatever we can to make sure you're satisfied with your order.
HOW DO I ACCESS MY CUSTOMER ACCOUNT?
Easy. Log in here: https://account.bigrigcomic.com
WHO IS VAULT COMICS ANYWAY?
Vault Comics publishes amazing science fiction, fantasy, and horror comics, graphic novels, light novels, and novels. Learn more at: https://www.vaultcomics.com